UAE flight cancellations: Can you get a refund on a non-refundable ticket?

Dubai: A cancelled flight does not necessarily mean you lose the money you paid for your ticket — but what you can claim depends on who cancelled the flight, your fare type and the airline you are flying with.

For UAE travellers, Emirates, Etihad, Air Arabia and flydubai have different rules covering cancellations, refunds, rebooking and travel credit.

If the airline cancels your flight, the options can be different from those available when you cancel the booking yourself.

Passengers should also check the specific fare rules attached to their booking before requesting a refund.

If your Emirates flight has been affected by the current disruption, the airline says you should check the rebooking, refund and eligibility options through its Flight Status page.

You can also make changes through Manage Your Booking. If your original travel date is within the next 72 hours, changes may be possible through Manage Your Booking or the Emirates app.

Special fares: Non-refundable and non-changeable. You can request a refund of unused government taxes and airport fees.

Saver and Flex fares: The applicable fare conditions determine whether you can change or cancel and what amount can be recovered.

If Emirates cancels your flight: The airline's disruption policy may provide options including rebooking or a refund, depending on the circumstances.

Airspace disruption: Emirates says passengers affected by airspace closures or operational disruptions may be able to change their travel dates, reroute or receive a refund.

You can request a full refund to the original payment method, including for a non-refundable Basic ticket.

You can convert the ticket value into Etihad Credit for future flights and extras such as baggage or seats.

Basic fares: Non-refundable after the first 24 hours, although unused government taxes can be requested back.

Air Arabia's rules vary by fare and are particularly important for passengers expecting a cash refund.

Air Arabia Credit: The remaining value is generally issued as Air Arabia Credit, rather than refunded to your card.