INSEE Ecocycle becomes First Waste Management Company in Sri Lanka to achieve ISO 10004:2018 Customer Satisfaction Certification

INSEE Ecocycle, a pioneer in sustainable waste management in Sri Lanka, has become the first waste management company in the country to achieve the ISO 10004:2018 – Customer Satisfaction Management System certification, reinforcing its commitment to delivering high-quality, customer-focused services.

The certification highlights INSEE Ecocycle’s dedication to maintaining the highest standards in customer satisfaction, feedback management, and continuous service improvement, positioning the company as a leader in responsible and sustainable waste management practices.

Placing customers at the core of its operations, INSEE Ecocycle has embedded customer-centric strategies across its processes, ensuring accountability, transparency, and long-term value creation for stakeholders.

Commenting on the milestone, Chief Executive Officer Eng. Thusith Gunawarnasuriya stated that achieving ISO 10004:2018 reflects the company’s commitment to prioritising customer needs while strengthening trust in its services and advancing its vision of delivering sustainable waste management solutions.

INSEE Ecocycle already holds a strong portfolio of globally recognised certifications, including ISO 14001 (Environmental Management Systems), ISO 45001 (Occupational Health and Safety Management Systems), ISO 9001 (Quality Management Systems), and ISO 39001 (Road Traffic Safety Management Systems).

With the addition of ISO 10004:2018 – Quality Management: Customer Satisfaction Guidelines for Monitoring and Measuring, the company further strengthens its reputation for operational excellence and industry leadership.

This latest achievement sets a new benchmark in Sri Lanka’s waste management sector, demonstrating how businesses can combine sustainability with customer-focused innovation to drive long-term growth and trust.